Viewing Tasks behind a Reverse Proxy

Viewing Tasks behind a Reverse Proxy

Hi There,

We have ServiceDesk Plus behind a reverse proxy (TMG and Sophos) and have run into an issue when viewing tasks in the Ticket and Change modules.

If the the filter is changed to any option I am presented with an NTLM Failed Redirecting To Login Page.


I have increased the heap space in the wrapper.conf file and allotted the RAM size but no dice.

The functionality works if I access the http page from the ServiceDesk server name e.g. http://servicedeskserver.

We are running the v9.2 Build 9222

Regards,
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