VIP Identification upon request log
I am raising a request to have a visual indicator (similar to the SLA response \ resolve breach) be noted on the requests when a VIP logs a request. I am against using the business rules as per
https://forums.manageengine.com/topic/flagging-a-ticket-for-a-vip given the administration around this and propose that within the requester module a check box for VIP is made available so this can be checked or not. If it is and the VIP logs a call, the visual indicator will be available on the request and this makes it easier for our Service Delivery Managers to review the VIP requests.
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