The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes :

1. Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents.  It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests.
2. Copy Template - Copy Template option has been introduced in Service List as well as Incident List views. Templates can be copied from Service list to Incident list and vice versa. Also, edit template option has been added inside the Action tab. The copy limit is presently set at 5. Copying a template will add "_1" to" _4" as suffix in name. Default names will be taken from the template to be copied, with "Copy_" as prefix. When copied from Service to Incident workflow , resource(s) will be discarded.
3. Search Service Template - Option to search service template names has been introduced in Service Category list view. When clicked on a template, it will open its Edit form directly.
4. Preventive Maintenance Task - You can now attach files while creating or editing a PMT. Also, you can conveniently add resolutions while doing the same by accessing the newly introduced Resolution field.
5. Requests :
1. Requests Created Today' option has been added in the Filter view.
2. You can now search and add assets using columns like, “Resource Tag”, “Location” and “Serial Number” while creating or editing a request. Click on 'Table Settings' option while adding assets in order to access them.
3. Issue where the pick list field gets assigned to none in Bulk Edit of the request(s) has now been fixed.
4. Tasks were not created in the request when the request was created through E-Mail Command with the template name specified. This issue has been addressed.
6. Problem - Issue in Table Settings while attaching Incident(s) to a Problem has now been fixed.
7. Change - The Requester Name was previously missing from the edit details page of Change Module. This problem has been fixed.
8. Asset - Option to create Incident/Service Request from any asset/component has been introduced. It is available under the Actions menu of the Asset details page.
9. Reports - 
1. Request and Time Spent reports will now consist of the following details as well :
1. Workstation : Workstation Manufacturer, Workstation Model, Workstation Service Tag, Workstation BIOS Version, Workstation BIOS Date, Workstation Logged User,
2. Asset :  Asset, Asset Acquisition Date, Asset Warranty Expiry, Asset Expiry Date, Asset Tag, Asset Serial No, Asset Bar Code,
2. 'Tomorrow' option has been added in the Date Filter list.
10. Workstation : 
1. Provision to add 'Multi Processor Details, Multi Network Adapter Details and Multi Hard Disks Details' of a resource has been enabled.
2. Option to specify Serial Number of the resource has been introduced.
3. Location and Probe columns will now be available in the column chooser in Workstation list view.
11. General : 
1. Previously, technicians could only see requests for their group but could not see tasks assigned to their group unless they were specifically assigned to them. This issue has been addressed.
2. Minor errors in translation to Russian have been fixed.
3. Problem in showing the html text with the hyperlink in Announcements details has now been fixed.